Terms of Service
These Terms of Service apply to your access to and use of xoltera.com.
1. Acceptance of Terms
By visiting xoltera.com, placing an order, creating an account, contacting us, or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase products from us.
2. Website and Business Scope
xoltera.com is an online store offering jerseys, sports apparel, teamwear, custom-inspired clothing, and related athletic products. We provide products and services subject to availability, order acceptance, payment confirmation, and the policies published on our website.
3. Eligibility to Use the Website
By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with the consent and supervision of a parent or legal guardian. You agree to provide accurate, complete, and current information when placing an order.
4. Product Information
We make reasonable efforts to display product names, descriptions, images, colors, sizes, prices, and availability accurately. However, slight differences may occur due to screen settings, photography, product updates, manufacturing variations, or customization details.
5. Custom and Personalized Products
Some jerseys and sports apparel may allow custom names, numbers, colors, logos, team names, or other personalization. Customers are responsible for checking all customization information before submitting an order. Custom-made products may have different cancellation, return, or exchange restrictions as described in our Return & Refund Policy.
6. Orders and Order Acceptance
Placing an order does not guarantee acceptance. We may refuse, cancel, or limit an order if there is a pricing error, stock issue, payment issue, suspected fraud, incomplete information, customization problem, shipping restriction, or violation of these Terms of Service.
7. Pricing and Currency
All prices, shipping fees, taxes where applicable, refunds, and order totals are processed in U.S. Dollars (USD). Prices may change at any time without prior notice, but confirmed orders will generally be processed based on the checkout amount shown at the time of purchase.
8. Payment Terms
Orders must be paid through the payment methods available at checkout. Payment processing, payment security, failed payments, refunds to the original payment method, and payment disputes are described in our Payment Policy.
9. Payment Security and Fraud Review
We may use third-party payment processors, fraud screening tools, order records, customer communications, shipping details, tracking information, delivery confirmation, return authorization records, and refund records to verify transactions and support fair review of payment disputes or chargebacks.
10. Shipping and Delivery
We provide shipping to the United States, Europe, Australia, and Rest of World destinations where carrier service is available. Processing time, shipping fees, estimated delivery time, carriers, tracking, customs, and delivery issues are explained in our Shipping Policy.
11. Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed delivery caused by incorrect addresses, carrier delays, customs processing, failed delivery attempts, refusal, unclaimed packages, weather events, public holidays, or circumstances outside our reasonable control.
12. Returns, Exchanges, and Refunds
Return request periods, return eligibility, clothing condition requirements, custom product restrictions, return shipping costs, exchanges, cancellation rules, damaged packages, and refund timing are governed by our Return & Refund Policy.
13. Cancellations
Orders may only be cancelled before processing, production, customization, packing, or shipment begins. Once an order has entered production or shipment, cancellation may not be possible. Custom or personalized orders may not be cancelled after production has started unless we confirm otherwise in writing.
14. Privacy and Data Protection
We collect and process customer information to operate the website, process orders, confirm payments, arrange shipping, provide support, handle returns and refunds, prevent fraud, and comply with legal obligations. Details are provided in our Privacy Policy.
15. Customer Responsibilities
You agree not to misuse the website, submit false information, attempt unauthorized access, interfere with site security, use the website for unlawful purposes, infringe intellectual property rights, submit harmful code, or engage in fraudulent, abusive, or misleading activity.
16. Intellectual Property
All website content, including text, images, layout, graphics, logos, product displays, code, and design elements, is owned by us or licensed to us unless otherwise stated. You may not copy, reproduce, distribute, modify, or commercially use website content without written permission.
17. Third-Party Services
Our website may use third-party services such as payment processors, shipping carriers, analytics tools, fraud prevention services, hosting providers, and customer support tools. These third parties may have their own terms and privacy practices, and we are not responsible for services outside our direct control.
18. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of the website, product purchase, shipping delay, product availability, payment issue, or third-party service. Our total liability is limited to the amount paid for the order giving rise to the claim, where permitted by law.
19. Governing Law and Court Jurisdiction
These Terms of Service and any dispute relating to your use of xoltera.com, your order, payment, shipping, return, refund, privacy, or related website services shall be governed by the applicable laws of the People’s Republic of China, without regard to conflict of law principles. Any dispute shall be resolved by the competent courts in the People’s Republic of China, unless mandatory consumer protection laws or other applicable laws provide otherwise.
20. Contact Information
If you have questions about these Terms of Service, an order, payment, shipping, return, refund, or privacy matter, please contact us at service@xoltera.com or +86 17689327857. Our company address is Room 401, No. 29 Xiada Haibin, Siming District, Xiamen City. We may update these Terms of Service from time to time, and the updated version will apply once posted on xoltera.com.