1. Accepted Payment Methods
We accept major payment methods shown at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment methods may vary depending on your device, location, browser, payment provider availability, and checkout conditions.
2. Transaction Currency
All prices, shipping fees, taxes where applicable, refunds, and order totals are processed in U.S. Dollars (USD). If your card, PayPal account, bank, or payment provider uses another currency, your provider may apply exchange rates, conversion fees, or international transaction fees according to its own terms.
3. Payment Security
Payments may be processed through secure third-party payment providers, including Stripe, PayPal, Klarna, Apple Pay, and Google Pay where available. We do not store full card numbers, CVV codes, magnetic stripe data, or full payment credentials on our website servers. Secure checkout technology, SSL/TLS encryption, payment tokenization, fraud screening, and provider-side authentication may be used to help protect your payment information.
4. Payment Authorization and Failed Payments
By placing an order, you authorize the selected payment provider to charge the full checkout amount, including product price, shipping fees, and any applicable taxes or charges shown at checkout. A payment may fail or be declined due to insufficient funds, incorrect billing details, expired payment method, card issuer rejection, risk review, failed authentication, network issues, or payment provider restrictions. Orders are not confirmed until payment is successfully authorized.
5. Refunds to Original Payment Method
Approved refunds will be issued to the original payment method used at checkout. Refunds are usually processed within 7 business days after approval. The time it takes for funds to appear in your account may vary depending on Stripe, PayPal, Klarna, your bank, card issuer, wallet provider, or other payment processor.
6. Payment Disputes and Contact
If you believe a payment was incorrect, duplicated, unauthorized, failed, or charged in error, please contact us at service@xoltera.com before opening a payment dispute or chargeback. To support fair review, we may use order records, payment confirmation, customer communications, shipping details, tracking information, delivery confirmation, return authorization, refund records, and related support documentation. For payment support, contact us at service@xoltera.com or +86 17689327857. Our company address is Room 401, No. 29 Xiada Haibin, Siming District, Xiamen City.