Privacy Policy
This Privacy Policy explains how we collect, use, protect, and manage personal information when you visit or place an order through xoltera.com.
1. Policy Overview
This privacy policy applies to xoltera.com, an online store selling jerseys, sportswear, team gear, and related athletic apparel. By using this website, placing an order, contacting us, or interacting with our services, you acknowledge and agree that your information may be processed in the manner described in this policy.
2. Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, product selections, customization details, customer service messages, and any information you submit through forms or checkout pages.
3. Order and Transaction Information
When you place an order, we collect information needed to process, confirm, ship, and support your purchase. This may include order number, purchased products, selected sizes, colors, custom names or numbers, payment status, shipping method, tracking details, delivery confirmation, return records, refund records, and customer communication history.
4. Device and Website Usage Information
When you visit our website, we may automatically collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring URLs, time spent on pages, approximate location based on IP address, cookie identifiers, and website interaction data.
5. How We Use Your Information
We use personal information to process orders, confirm payments, arrange shipping, provide tracking information, respond to customer service requests, handle returns and refunds, prevent fraud, improve website performance, maintain business records, comply with legal obligations, and support payment dispute review when necessary.
6. Custom Product Information
If you purchase custom or personalized sports apparel, we may process customization details such as names, numbers, team names, colors, logos, or other instructions submitted by you. This information is used only to produce, verify, fulfill, and support your order.
7. Payment Processing
Payments on our website may be processed through third-party payment providers, including Stripe and PayPal. We do not store full card numbers, CVV codes, magnetic stripe data, or full payment credentials on our website servers. Payment information is processed securely by the selected payment provider according to its own security standards.
8. Stripe Payment Security
Stripe may process payment details, transaction identifiers, billing information, fraud screening signals, and payment authorization data for secure payment completion. We receive limited transaction information such as payment status, order amount, currency, payment reference, and confirmation results, which helps us verify orders and respond to payment-related inquiries or disputes.
9. PayPal Payment Security
If PayPal is available and selected at checkout, PayPal may process your account, payment, billing, and transaction information. We only receive information necessary to confirm payment status, complete order fulfillment, provide support, and maintain business transaction records.
10. Payment Disputes and Chargeback Records
To support fair review of payment disputes, chargebacks, refund claims, and Stripe or PayPal inquiries, we may retain order records, payment confirmation, customer communications, shipping address, tracking number, delivery confirmation, return authorization, refund approval, inspection results, and related support documentation.
11. Information Security Measures
We take reasonable administrative, technical, and organizational measures to protect personal information. These measures may include SSL/TLS encryption, secure checkout pages, limited employee access, account permission controls, secure hosting tools, malware monitoring, system updates, data minimization, and regular review of website security settings.
12. Data Access Controls
We limit access to customer information to personnel, service providers, and systems that need such information for order fulfillment, customer support, payment confirmation, shipping, returns, refunds, fraud prevention, or legal compliance. Access is intended to be role-based and limited to legitimate business purposes.
13. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to keep the website functional, remember cart activity, improve browsing experience, understand traffic, measure performance, detect fraud, and support marketing or advertising where permitted by law.
14. Sharing Information with Service Providers
We may share necessary information with trusted service providers, including payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics providers, fraud prevention tools, email service providers, customer support tools, and professional advisors. These parties may only process information as needed to provide services to us.
15. Shipping and Delivery Partners
Because we provide shipping to the United States, Europe, Australia, and Rest of World destinations, we may share shipping information with logistics carriers and delivery partners, including USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile providers, or other delivery partners required to complete shipment.
16. International Data Transfers
Because our website is operated by a China-based company and provides international shipping, your personal information may be transferred to, stored in, or processed in China or other countries where our service providers operate. We take reasonable steps to protect transferred information in accordance with this Privacy Policy and applicable laws and regulations.
17. GDPR Privacy Rights
If you are located in the European Economic Area, United Kingdom, or another region with similar privacy rights, you may have the right to request access to your personal information, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent.
18. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, returns, refunds, dispute resolution, fraud prevention, accounting, tax, legal compliance, and business record purposes. Certain order, payment, delivery, and dispute-related records may be kept longer where required or permitted by law.
19. Protecting Customer Accounts and Communications
Customers should keep order confirmations, account access details, and payment-related communications secure. We will never ask you to provide full card numbers, CVV codes, or account passwords by email. If you receive a suspicious message claiming to be from us, please contact us directly at service@xoltera.com before taking action.
20. Children’s Privacy
Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at service@xoltera.com so we can review and take appropriate action.
21. Contact Information
If you have questions about this Privacy Policy, data protection, payment security, your privacy rights, or how your information is handled, please contact us at service@xoltera.com or +86 17689327857. Our company address is Room 401, No. 29 Xiada Haibin, Siming District, Xiamen City. We will review privacy-related requests and respond in accordance with applicable law.