Frequently Asked Questions

We sell jerseys, sports apparel, teamwear, shorts, hoodies, hats, and related athletic clothing products for game-day style, practice, teams, fans, and everyday wear.

Yes. Some products may support custom names, numbers, team names, colors, logos, or other personalized details. Please check all customization details carefully before placing your order.

We provide shipping to the United States, Europe, Australia, and Rest of World destinations where carrier service is available.

Orders are usually processed within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays.

United States shipping is $5.99. Europe shipping is $12.99. Australia shipping is $14.99. Rest of World shipping is $16.99. U.S. orders of $89.00 or more qualify for free shipping.

United States orders usually arrive within 7–12 business days after shipment. Europe orders usually arrive within 8–15 business days. Australia orders usually arrive within 9–18 business days. Rest of World orders usually arrive within 10–20 business days.

Depending on the destination and shipping route, carriers may include USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile providers, or other available logistics partners.

Yes. Tracking information will be sent to the email address provided at checkout when available. Tracking updates may take 48–72 hours to appear after dispatch.

For orders shipped outside the United States, customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country unless otherwise stated at checkout.

Please contact us within 48 hours after delivery at service@xoltera.com. Include your order number, a brief description, clear photos of the item, photos of the packaging, and a photo of the shipping label.

We accept payment methods shown at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available methods may vary by device, location, and provider availability.

All prices, shipping fees, refunds, and order totals are processed in U.S. Dollars (USD).

Yes. Payments may be processed through secure third-party payment providers such as Stripe, PayPal, Klarna, Apple Pay, and Google Pay. We do not store full card numbers, CVV codes, magnetic stripe data, or full payment credentials on our website servers.

You may request a return within 30 days after receipt of the goods. Items must be unused, unwashed, unaltered, clean, free from stains or odors, and returned with original tags, labels, packaging, and accessories.

Custom-made or personalized products are not eligible for return or exchange unless there is a verified quality issue, production error, wrong item, or damage caused before delivery.

Approved refunds will be issued to the original payment method. Refunds are usually processed within 7 business days after return inspection and approval. Bank, card issuer, Stripe, PayPal, Klarna, or wallet provider posting times may vary.

We use reasonable security measures such as SSL/TLS encryption, secure checkout pages, limited access controls, data minimization, payment tokenization through providers, system updates, and security monitoring to help protect customer information.

Our Terms of Service are governed by the applicable laws of the People’s Republic of China. Any dispute shall be resolved by the competent courts in the People’s Republic of China, unless mandatory consumer protection laws or other applicable laws provide otherwise.