1. Shipping Coverage
We provide worldwide shipping for jerseys, sports apparel, and related athletic clothing products. Our current shipping regions include the United States, Europe, Australia, and Rest of World destinations where carrier service is available.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays. Custom, personalized, or high-volume orders may require additional processing time during busy periods.
3. Shipping Fees and Free Shipping
Shipping fees are charged in USD and depend on the delivery region. United States shipping is $5.99, and U.S. orders of $89.00 or more qualify for free shipping. Europe shipping is $12.99. Australia shipping is $14.99. Rest of World shipping is $16.99. Free shipping currently applies to eligible United States orders only unless otherwise stated at checkout.
4. Estimated Delivery Time
Estimated delivery time begins after the order has been dispatched. United States orders usually arrive within 7–12 business days after shipment. Europe orders usually arrive within 8–15 business days. Australia orders usually arrive within 9–18 business days. Rest of World orders usually arrive within 10–20 business days.
5. Logistics Carriers
We work with reliable logistics partners and carrier networks. Depending on the destination and shipping route, carriers may include USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile providers, or other available delivery partners.
6. Tracking Information
After your order is shipped, tracking information will be sent to the email address provided at checkout when available. Tracking updates may take 48–72 hours to appear after dispatch because carrier systems may need time to scan and update the package status.
7. Delivery and Signature
Some packages may require a signature upon delivery depending on the carrier, destination, order value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address. If a package cannot be delivered due to an incorrect address, failed delivery attempt, refusal, or unclaimed parcel, additional shipping fees may apply.
8. Damaged, Missing, or Incorrect Packages
Please inspect your package immediately after delivery. If your package arrives damaged, contains missing items, or includes the wrong item, please contact us within 48 hours after delivery at service@xoltera.com. Please include your order number, a brief description of the issue, clear photos of the item, photos of the packaging, and a photo of the shipping label.
9. Customs, Duties, and Import Fees
For orders shipped outside the United States, customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country unless otherwise stated at checkout. These charges are not included in the product price or shipping fee and are collected by local authorities or carriers.
10. Shipping Support and Company Information
If you have questions about shipping, delivery, tracking, or a package issue, please contact us at service@xoltera.com or +86 17689327857. Our company address is Room 401, No. 29 Xiada Haibin, Siming District, Xiamen City. We will review your request and provide support based on the order status, carrier information, and applicable shipping conditions.